CONSUMER LEGAL PROTECTION ON LOSSES ON E-COMMERCE TRANSACTIONS IN INDONESIA

Teten Tendiyanto¹, Djoko Suksino²*
¹Teten Tendiyanto, S.H., Master of Business Law, Faculty of Law, Universitas Gadjah Mada, Indonesia, tendiyanto17@gmail.com
²Dr.Djoko Sukisno, S.H., C.N., Master of Law,Faculty of Law, Universitas Gadjah Mada, Indonesia, sukisno.djoko@gmail.com
*Corresponding author

Abstract

Technological advancements have an impact on buying and selling, which has led to e-commerce transactions. E-commerce started to expand significantly and consumers are increasingly interested because of the ease of conducting transactions between sellers and buyers. The dynamics of the implementation of e-commerce transactions between sellers and buyers intensive potentially cause a variety of problems that cause consumers to experience losses. One of the losses experienced by consumers is that the goods received are not in accordance with the order or broke. This article discusses the protection of consumers who feel disadvantaged in e-commerce transactions but do not get compensation. This article aims to find out the form of legal protection for consumers who feel disadvantaged in e-commerce transactions in Indonesia and want to know the consumer factors not to receive compensation on ecommerce transactions. This legal research uses normative-empirical research methods, namely legal research conducted by examining library materials or secondary data, while empirical legal research is a study that uses primary data, After the secondary data and field data obtained, then performed the preparation and analysis using a qualitative analysis method. The results of the study show that legal protection for consumers has been regulated in Indonesia consumer protection Act and e-commerce providers have provided settlement procedures when consumers suffer losses, but the existence of consumer protection regulations and dispute resolution procedures when there is a loss does not make consumers take the procedure. Consumer factors not getting compensation are not knowing that their rights are protected by law, the procedure is too complicated and the price of goods.

Keywords: legal protection, e-commerce, consumer legal protection.