ESSAM: AN ASSESSMENT MODEL FOR
EVALUATING STUDENTS SATISFACTION IN E-LEARNING ENVIRONMENTS

Abdul Hamid M. Ragab¹, Amin Y. Noaman², Ayman I. Madbouly³,
Ahmed M. Khedra⁴, Ayman G. Fayoumi^5
1,²,⁴,⁵Faculty of Computing and Information Technology, King Abdulaziz University, Jeddah,
³ University Development Agency, King Abdulaziz University, Jeddah, Saudi Arabia
¹aragab@kau.edu.sa, ²anoaman@kau.edu.sa, ³amadbouly@kau.edu.sa
⁴ahmedkhedra@kau.edu.sa, ⁵afayoumi@kau.edu.sa

Abstract

This paper presents an assessment model for evaluating students’ satisfaction in e-learning environments (ESSAM), developed for higher education universities. The model is sufficiently constructed of three hierarchy levels with seven main objectives and 30 sub-criteria. The fuzzy analytical hierarchy process FAHP is used to identify the priority and weights of the model criteria and their sub-criteria.  A questionnaire was developed to examine students’ satisfaction criteria in e-learning for evaluating the model at King Abdulaziz University, as an applied case study. However, the model is flexible and adaptable, since it can be applied in many other universities. It produces important recommendations for helping universities for achieving demanded e-learning environment services efficiently. The research also aims to achieve the required students’ satisfaction criteria that can be used by higher authorities for developing their universities to be remarkable in distance e-learning environments.

Keywords: e-learning assessment models; Fuzzy AHP, critical success factors, learner satisfaction, society support.