ORGANISATIONAL CITIZENSHIP BEHAVIOUR AND ITS INFLUENCE ON EMPLOYEE TURNOVER INTENTIONS IN NIGERIA HEALTH SECTOR: A SYSTEMATIC REVIEW

Omotayo Osibanjo¹, Adenike Adeniji², Salau Odunayo³, Hezekiah Falola⁴, Tolulope Atolagbe⁵, Oluwatunmise Ojebola^6*

¹Dr.ade.osibanjo@covenantuniversity.edu.ng, Department of Business Management, Covenant University, Nigeria

²Dr.anthonia.adeniji@covenantuniversity.edu.ng, Department of Business Management, Covenant University, Nigeria

³Dr.odunayo.salau@covenantuniversity.edu.ng, Department of Business Management, Covenant University, Nigeria

⁴Dr.hezekiah.falola@covenantuniversity.edu.ng, Department of Business Management, Covenant University, Nigeria

⁵Dr. - tolulope.atolagbe@covenantuniversity.edu.ng, Department of Business Management, Covenant University, Nigeria

⁶Mr, oluwatunmise.ojebola@stu.cu.edu.ng Corresponding and lead author, Department of Business Management, Covenant University, Nigeria

*Corresponding Author

 

Abstract

The importance of employee retention to business stakeholders in a highly competitive business environment cannot be over emphasized. Several contemporary issues are confronting Nigeria health sector like training, funding, work overload, capacity building and mostly the high rate of turnover intention of Nigeria health professionals to developed western nations which has become worrisome. Recently, it has been acknowledged that the sector is experiencing a shortage of medical doctors, nurses and midwives. Moreso, scholars opine that organisation’s problem today appears very much human than mechanical and with this realisation, efforts towards increasing productivity and employee intention to stay entails human approach. Organisational Citizenship Behaviour (OCB) is considered to be a key fundamental behavioural initiative that can help organisations to reduce turnover intentions in the midst of economic turbulence as organisations now depend on their employees for success. The main objective of this study is to examine how employees’ organisational citizenship behavioural dispositions would influence turnover intentions. Limited studies have analysed how employee’s citizenship behaviour may foster employee’s retention to remain with the organisation specifically in Nigeria health sector context that is characterized by high turnover intention both in the public and private sector. In order to fill this lacuna, this study explored reputable data bases of both empirical and non-empirical extant studies on OCB and Nigeria health sector between 2011 and 2020. However, the study observed that employees’ citizenship behaviour have positive significant implications on turnover intentions. This implies that OCB dimensions likepersonal initiative, loyalty, helping behaviour and self-development can have significant effect on turnover intentions if they exist in the organisation. It is therefore recommended that organisations should challenge their employees by providing them with and the positive work climate that will foster extra behaviour in order to ensure continued employment relationships.

Keywords: organisational citizenship behaviour, self-development, individual initiative, turnover intention, helping behaviour