PRINCIPLES FOR THE DESIGN AND DEVELOPMENT OF DASHBOARDS: LITERATURE REVIEW

Asmaa Abduldaem^1*, Andy Gravell²

¹PhD student, Southampton University, United Kingdom, a.m.m.abduldaem@soton.ac.uk

²Dr., Southampton University, United Kingdom, amg@ecs.soton.ac.uk

*Corresponding author

 

Abstract

Information overload is a recognized phenomenon related to the continuous increase of data that need to be dealt with. This overload can be managed using dashboards, which are considered one of the most useful tools in Business Intelligence, merging different concepts such as scorecards to assist stakeholders and employees to improve the performance and make the appropriate decisions. However, many software vendors do not draw the necessary level of attention to the effectiveness and usefulness of dashboards as instead they promote the ability to visualize as much data as possible for marketing purposes and they focus on the display features and maximize the visualization mechanisms. Moreover, there is a limitation in studies that investigate using dashboard in Higher Education to assist quality of decisions and actions to improve performance. Consequently, having a better understanding of using dashboard effectively within Higher Education sector can boost our comprehension of critical factors and measures and how they can be visualized appropriately that can lead to improve performance and support decisions.

Keywords: Higher Education, Dashboard, Performance Measurement, Decision Making, Balanced Scorecard, Goal Question Metrics