MODERNIZATION OF FRONT DESK PROJECT (FDP) TRAINING CURRICULUM FOR PUNJAB POLICE

Saba Javed Chattha*, Bushra Batool, Muhammad Shoaib Farooq^1
1Department of Computer Science, University of Management and Technology, Lahore – Pakistan.
Email:{Shoaib.farooq}@umt.edu.pk
*Corresponding Author

Abstract

Front Desk Project (FDP) was initiated by the Punjab government to bridge the gap between police and public in 2015. Punjab police was facing too much complains and lack of confidence from public as a friendly service oriented organization. FDP was aimed to bring educated people in police station to deal with the complainants by using latest technology to make it easier to lodge a complaint and First Information Report (FIR). Previously Police manage their records manually but after initiation of FDP, everything was computerized and easy to follow up a case in short period of time. A training program of FDP was devised to train the front desk officers who deal with public. It was initially designed as forty days training based on computer typing skills and law at police training centers. This program consisted of basics of Law, typing skills and motivational lectures. This paper aims to identify the short comings in the training program i.e. traditional curriculum which doesn’t match with the job requirement, which requires software training, physiological, behavioral, ethical trainings and also requires practical exposure. Moreover, exploring the opportunities to propose a system for the transformation of traditional FDP curriculum composed of state-of-the-art training methods. The proposed FDP curriculum has a capacity to enhance capabilities and real time experience for the trainees. This would also help trainers to automate the course and be helpful in police working and management.

Keywords: Front Desk Curriculum, Training, Management, Modernization of Curriculum